How do we deliver these services? We combine our seasoned network engineers with state-of-the-art network management tools. The heart of our solution is our Core Platform. Each Windows system in your company runs an agent, which provide the following services:

• Inventory – we have detailed information of each computer and its software.

• Anti-Virus & Anti-Spyware Management – we provide licenses, monitoring, and management.

• Patch Management – we test new patches, and only push out the whitelisted ones to your PCs.

• Monitoring – we watch your hardware, your operating system, your applications and your backup.

• Remote Control – we can see your user's screen, and fix problems while they watch.

Oh, and by the way, we include licensing for Anti-Virus in the form of AVG Professional, and Anti-Spyware, with CounterSpy. You can choose to keep using your existing products, but these licenses are available to you at no additional charge!

The core platform is monitored and managed by our NOC staff, using a management console. This console is available to you or your staff, if you so desire, but you really don't need to use it, unless you want to. Our staff will take care of all this for you. This console will also generate alerts (to our personnel and yours) for items, both minor and critical, based on the needs of your business. You will also receive reports from our console, giving you up to the minute information on the health of your systems.

To complement the great technology we use to manage your network, we assign you a lead engineer. This engineer is someone who will be your first point of contact for any issues you may have. He will be on a recurring schedule of proactive visits to your site (anywhere from once a quarter, to once a week, depending on your needs), to keep an eye on things, make sure that there are no unreported issues with your network, and to work with you to keep your technology targeted at improving business processes within your organization. This lead engineer is a seasoned veteran of the industry – our lead engineers have at least 10 years experience in the industry. We also support your lead engineer with our senior consulting staff. Those of us on the senior consulting staff average 20 years experience in the industry, and we complement the day-to-day expertise of your lead engineer with supporting skillsets (such as expertise in specific technologies and software) and vertical market expertise.

We provide the following key services as part of AlphaCare:

• Scheduled On-Site Services – you will receive a fixed number of prescheduled visits over a period of time. This will range from a half day per quarter, to a day a week. We recommend a visit schedule based primarily on the size of your network, but we can also adjust this (up or down) based on the nature of your environment and your business. We custom tailor each contract to fit the needs of the client. During these visits, your lead engineer will spend some time reviewing your network, implementing changes and fixes that we prefer not to do remotely, and meeting with your staff to discuss the status of the network. The lead engineer may also have additional time that is available to do work that is not otherwise covered by the contract, such as workstation adds/moves, major software updates, and the like.

• Monitoring – using our technology platform, we will monitor the health of all supported devices on your network (for a complete list of what we monitor, see the previous page). Our NOC will notify your lead engineer, and optionally someone on your staff, of any issues that arise.

• Critical Care Services – we will respond to degradation of service events on any supported systems. Phone support, remote control support, and onsite support are included in this agreement.

• Administrative Services – we will manage user accounts, printers, and access to your file systems.

• Application Support Services – we will provide patch maintenance and technical troubleshooting of supported applications.

• Remote Workstations – For desktops and laptop that are not located at your supported site locations, we provide our core platform, and phone & remote control support. Onsite support is not included. However, if a system needs to be worked on in depot, the client may optionally have the unit shipped to their office, and we will depot service the unit (client will pay all shipping charges).

We also offer a couple of optional services as part of AlphaCareSM, that some of our clients need:

• 24x7 monitoring and problem resolution – if you have more than one production shift, we can monitor your systems and resolve most problems offhours.

• Virtual Help Desk – with VHD, your end users have 800# access to customer support reps, who can help them with typical user problems, including issues with Microsoft Office, networking, etc.

Besides managing your IT systems, we also offer a number of complimentary services:

* Disaster Recovery Planning	* eMail Spam & Virus Scrubbing Service
* Disk-to-Disk (D2D) Backups & Vaulting	* Web Hosting, Mail Hosting, Application Hosting
* Online Backups	* Custom Application Development & Integration