Systems Engineer for Worcester Area

We currently have an opportunity for a Systems Engineer to serve our growing client base in the Worcester County region of Massachusetts.  This is a full time, salaried position, and you will work out of our office in Millbury, Massachusetts.

The Systems Engineer has the ability to design a network system and maintenance plan for that system, and has heavy expertise in Microsoft server technologies, such as Exchange, SQL, and other core server products.  The Systems Engineer position exhibits a high level of technical knowledge that can be applied to customer’s technical issues and problems.  This position is responsible for a higher level of support of client networks and infrastructure.  The Systems Engineer and will assist other technical staff members in resolving issues or developing technical solutions for company’s customers and to effectively research and design technical solutions for customer opportunities.  The Systems Engineer will be expected to maintain AlphaNet’s positive reputation with existing clients through exceptional service delivery. You will also provide onsite and remote desktop support to our clients who have critical response time requirements for their business technology systems.  You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 4 support when appropriate.  You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users.  You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations.  You will also perform service and preventative maintenance activities on products, and assists in installations and deliveries.  Other projects may be assigned.

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