"ANS manages our servers and our backups. This has allowed me to focus on the applications we use to run our business, instead of spending my time dealing with backup problems and patches."
I started working for Netstal 12 years ago, and ANS had already been supporting our systems for 3 years. I heard they had helped us out with a major server problem. They have been supporting our network ever since. Six months ago, we signed up for their AlphaCare Managed Service, and they are handling the details of managing our 5 servers, our firewall, and our switches. They also recently put in a Disk-to-Disk backup solution for us. With our Disk-to-Disk Backups, I don't spend all my time dealing with tapes – swapping them, testing them, and rerunning jobs when they don't work. Our backups are faster, and we put much less effort into getting them done right. I get a daily notice that the job ran fine (or didn't), and get a weekly summary report, so I know what's going on without spending a lot of time on it. I've worked with tech support, they have been fabulous to work with. Before, I was running around dealing with backup issues, system issues, AND application issues. Now I can focus on the application issues, because I know they've got the platform stuff covered.Darlene Theriault Office Manager Netstal Machinery
"AlphaCare managed services have helped us achieve excellent system uptime and reliability. ANS consultants, when needed, are prompt and professional."
Twelve years ago, our “network” consisted of 5 workstations running on Windows 3.1 and LanTastic. Today we have rack mounted servers running SBS 2003 and over 25 workstations. Within a month, we will rollout thin clients operating on a secure wireless for MRP and factory automation. Through every change and upgrade, ANS has been a partner and contributor by offering services and support that recognize our immediate and future needs. AlphaCare managed services have helped us achieve excellent system uptime and reliability. ANS consultants, when needed, are prompt and professional. Until recently, we used tape backups. You have to remember to change the tapes, check the logs, etc. Tapes wear out and drives need maintenance. Our new Disk-to-Disk backup server makes those tapes obsolete. Now our backups are automatic, with system images being recorded every 15 minutes. Even more important, a full system image is maintained off-site. This is an integral part of our disaster recovery plan. ANS is instrumental in helping me focus on the business, not the systems. IT is my responsibility, but not my profession. ANS makes me look like a pro, at a cost that is more than reasonable.Dave Babineau Vice President of Engineering & Quality Central Coating
"ANS came in and helped us with a major problem 12 years ago, and they've been supporting our network ever since. They are very dependable, and we are very satisfied with their service."
About 12 years ago, we were having major problems with our accounting application crashing. Our old computer support company was blaming our accounting software, and our accounting software vendor was blaming our network. After weeks of no resolution to our problems, our accountant recommended we contact Alpha NetSolutions. They came out that day, and fixed the problem! Since then, Alpha NetSolutions has supported our network. They can always fix the problem. We've had the same lead engineer for 12 years, and we are very comfortable with him. We've had no major problems since that issue 12 years ago, and the minor problems we've had since then are always resolved in a short period of time.Debbie Dutra Treasurer/Office Manager G. Lopes Construction
The first weekend after the agents were installed, the agents reported a hard drive failure in one of our servers. I found out about it Monday morning, when we got a call from ANS, letting us know that they had ordered a new hard drive from HP for us. This is the way Managed Service is supposed to work.Chuck MacFarland Director of Business Support LR McCoy & Co.
When our practice was at a crossroads regarding hardware and software applications in our dental practice, a colleague recommended that we contact Alpha NetSolutions. We have been extremely happy with their performance. They took the time to understand our needs as a dental practice, and took the time to review our needs for our operatories when we expanded our network into the treatment area. They were right there when we added Dexis (dental radiography) and fully understood the technology. When we upgraded our server, the migration went flawlessly, and the new server has been rock solid. They installed a new backup, and now we never have to worry about changing backup tapes again. When we had a recent technology problem, they had the patience to come on site until we could show them the problem as it occurred in our office, and then worked with the software vendor to resolve it. They always take our phone calls, too. It's nice to have an IT company who will take the responsibility for our network, and let us concentrate on treating patients.Sarah A. Finne D.M.D.
What makes a good backup solution is simplicity, what makes a great one is simplicity and no user intervention required to manage it. This backup solution is superior in that it is simple, requires no user intervention whatsoever, and is secure and reliable. With our data being our most important asset, it is imperative we get our backup right and not have to have users spending time and energy swapping tapes, bringing them home, and managing the backup process. This is a cost-effective solution to our backup requirements. In other words, it is simply a no-brainer. And the funny part is I really mean it!Jerry Hebert Downey & Company L.L.P.
The best thing for me about AlphaBDR is that I have confidence to make changes to my server knowing that it is relatively painless to roll them back. I noticed on Labor Day that I didn't have to go in to change the tape, or remember to disable the backup for that holiday. Ever wondered on which tape is the backup from two Mondays ago? The tape in the drive doesn't seem to have a name that matches the catalog and a rebuild is going to take forever. Yeah, tape is an awful solution, go with AlphaBDR and find a little peace in your world.Greg Gibson IT Director New Haven Dental Group
Alpha NetSolutions has maintained my office computer network for eight years. Their engineers respond quickly to our calls and are instrumental in keeping my network updated and secure. They answer my questions; they are knowledgeable, practical and trustworthy. Over the years, Alpha NetSolutions had made it possible for me to confidently integrate several advanced dental technologies into my network. I would recommend ANS to any clinician looking for expert help in securing, expanding and maintaining their computer network.Marcia L. Valente DMD