I started working for Netstal 12 years ago, and ANS had already been supporting our systems for 3 years. I heard they had helped us out with a major server problem.
They have been supporting our network ever since. Six months ago, we signed up for their AlphaCare Managed Service, and they are handling the details of managing our 5 servers, our firewall, and our switches. They also recently put in a Disk-to-Disk backup solution for us.
With our Disk-to-Disk Backups, I don't spend all my time dealing with tapes – swapping them, testing them, and rerunning jobs when they don't work. Our backups are faster, and we put much less effort into getting them done right. I get a daily notice that the job ran fine (or didn't), and get a weekly summary report, so I know what's going on without spending a lot of time on it. I've worked with tech support, they have been fabulous to work with.
Before, I was running around dealing with backup issues, system issues, AND application issues. Now I can focus on the application issues, because I know they've got the platform stuff covered.