7 Things We Do Better

We are the leaders in Network services, Computer support and IT consulting for small business owners throughout New England

  1. Immediate Response. We answer our phones LIVE. So you get immediate response if you call in.
    If you're situation is urgent, you will be put on hold and a technician will pickup as soon as they can.
  2. Issues Addressed FAST. On average, a ticket for our help desk or technical support opened by an end user is closed within 8 business hours. That's same day or next day. And when we say "closed", we mean we asked you if you're all set, and you said "yes".
  3. Delivered In Plain English. If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. There is absolutely no intimidating "geek speak" by our IT support technicians.
  4. We Guarantee Absolute 100% Satisfaction. The total satisfaction you deserve awaits you with our technology services and IT consulting. With our IT management services, nothing will get in the way to make sure you are a happy customer.
  5. No Unforeseen or Unwanted Surprises. Your network or data will not be damaged, that's a promise. Before we begin computer maintenance services, we check first to see if there are any possible problems and alert you first. We will explain to you any potential risks involved and get your okay before we begin the work. Alternative process is to have your data synchronize and backed up before we proceed any further on your machine.
  6. All Projects Completed According to Schedule AND Budget - Guaranteed. Know that by hiring us for IT Consulting, to complete a project or perform network services, there will be no nickel and diming for charges that are unexpected. Sometimes this happens with unethical and incompetent technicians who have improperly planned and researched. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope and budget.
  7. Expect Accuracy With Our Billing. Every invoice from us is spelled out in detail and completely accurate. We guarantee it. You pre-approve all IT management services charges and we bill you accordingly. You'll never be surprised.